Refund policy

 

 

You have 7 days to notify us if you wish to return your items. Please quote your order number and the reason for the return.

Items must then be received back within 14 days of the purchase date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in it's original packaging. Shoes must be returned in their box. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us within 7 days of receipt of your items at hello@thestorebytwenty.com. Alternatively, call us on 07718909337

 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any returns question at hello@thestorebytwenty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as our beauty products, earrings and any liquids. These include nail polish and garment care products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on any gift cards.

Exchanges
Unfortunately, we can only do exchanges in-store unless there is a specific request. The fastest way to ensure you get what you want online, is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thestorebytwenty.com.